Digital Transformation Services
eCommerce Business Transformation - Delivered
From getting the right Organization Design to knowing which Key Metrics to track across eCommerce Functions - we’ll help embed this into your Company.
Prioritizing your eCommerce business? You’ll need the right structures to scale.
If your Company’s Board has mandated aggressive eCommerce growth - the only way to deliver that growth is through the right structures - ie the right People and the right Processes. As part of our Change Management Process - we will help answer some of the strategic questions:
- What is the upfront investment required to create aggressive growth?
- How much change is required within the organization?
- What is the size of the upfront investment that might be needed in: Team Creation / Technology / Marketing?
Understanding As-Is Practices within the Organization
Understanding the Org Design + Metrics across different eCommerce functions.
Educate and Set Direction
We provide management with the coaching on how to read the eCommerce landscape and how the eCommerce business needs a different approach.
Governance and Project Management
Based on the targets set we co-define a set of projects and help govern their updates, driving the change into the organization.
We’ll help you create and capture the Digital demand for your brand and convert it to revenues
We bring in eCommerce experts across domains (Fashion / Footwear / FMCG amongst others) and across functions (Supply Chain / Marketing / Merchandising / Warehousing / Technology) to drive this eCommerce transformation. We focus on some of the following key pillars of driving change.
Discovery of Current Processes
All transformations start with an honest understanding of where the brand is. We understand the team and their processes and get a download of all the current metrics.
Educate and Set Direction
We conduct education sessions across teams and functions about the need to improve the metrics.
Identifying Projects
We guide the team and co-create the projects that will help move the metrics across functions - defining the project scope and prioritization for maximum impact.
Project Governance
Bringing change into an organization means that all projects that drive change need to be governed tightly - to deliver sustainable change.
Enable Structural Changes
Sometimes hard decisions are a must. We’ll make the case for some structural changes based on the data and the project progress.
Transfer IP to Internal teams
Over the course of 4 - 6 months - we would have “taught” and “coached” your multi-functional teams to run an eCommerce business using data and the right structures to scale.
