10 Commerce empowers your customers to answer questions and complete transactions through highly personalized Web self-service. It combines an answer repository with search and navigation capabilities into a single solution.

An effective web self-service interaction using 10 Commerce Self Service can be 10 to 20 times less costly than the most efficient agent-enabled phone call. Our solution reduces service costs and increases customer satisfaction and loyalty, while reducing the IT expenses of deploying and managing in-house solutions.