With 10 Commerce, you can offer customers reliable, round-the-clock self-service, an extensive knowledge base, and online support—all tools that increase customer satisfaction and lower operational costs. Customers, vendors, and partners can process inquiries and conduct transactions without intervention from your support representatives. They also benefit from better communication with your company, as well as more timely shipments.

Using 10 Commerce customer service application, customers can log in anytime to view their order histories, track packages, request refunds or check gift card balances. Customers can also submit trouble tickets while reviewing responses to their previous inquiries, or read through a published knowledge base.