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Customer Relationship Management
10 Commerce empowers you to know and understand your customers. Quickly find out who your customers are, what they are searching for, recognize their feedback, both explicit and behavioural and modify your site quickly to respond to your customer needs.
10Commerce gives you the tools required to sort your customers into different demographic bases to who you can cater to differently. The tools help you to combine key data, such as purchases, searches, escalations, and click-thrus, with behavioral data from Web traffic analysis and demographic data, such as age, gender, and geography. company's IT staff, reducing IT costs.
Get quick summary reports on what groups of customers are searching for, their purchasing habits, and escalations.
Your customer service agents have complete customer profile while handling customer requests, including customer information and profileand order history.
Our tools give you the ability to up sell and cross sell to the customer across multiple channels.
